Not once did either gentleman identify what was important to them. This further harms the possibility of resolving the argument – and worsens our mood and attitude towards each other. When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. Conflict is more than a disagreement. Lead 7 Steps to Resolve and Prevent Workplace Conflicts Conflict resolution in the workplace is about effective, respectful communication and support from leadership. Here are 10 things to avoid if you want to be successful in discussing differences in opinion and resolving conflict. Lastly, in conflict resolution, we tend to get defensive about our wrongdoing and go on the offensive. You need to develop the ability to observe your tone and body language to identify inconsistencies between the words you are using and … Don’t focus on what you want. Consequently the conversation rambled from topic to topic without any kind of resolution. To become a master of conflict resolution, you need to learn more than a basket of tips, techniques, strategies, and phrases. It is a deep-rooted problem between two or more people that dictates their attitude toward one another. 1. Whether you are trying to resolve a conflict you have with another, or trying to help two colleagues, there are many similarities in the resolution process. I-statements promote a willingness to find a solution and seek constructive change without conflict. Remember, conflict is a part of all relationships. In other words, asserting your opinion can seem scary or unnerving. - Loren Margolis , Training & Leadership Success LLC 11. The key is not to fear or try to avoid conflict but to learn how to resolve it in a healthy way. Your opinion can seem scary or unnerving and resolving conflict people that dictates their attitude toward another. 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